Thank you for purchasing our computer games. We strive to provide the best gaming experience, but if you are not completely satisfied with your purchase, we’re here to help. Refund Eligibility Refunds are available for digital game purchases made through our platform. To be eligible for a refund, your request must meet the following conditions: The refund request must be submitted within 14 days from the date of purchase. The game must not have been played for more than 2 hours. No in-game purchases, downloadable content (DLC), or expansions should have been used or redeemed. Refunds are not applicable to games purchased as part of a bundle or promotional package. How to Request a Refund To initiate a refund, please contact our support team via email at [email protected] with the following information: Your purchase receipt or order number The reason for your refund request Any relevant screenshots or evidence supporting your claim Refund Process Once your refund request is received, we will review your case within 5 business days. If approved, the refund will be processed through your original method of payment. Please allow 5-7 business days for the refund to be reflected in your account. Non-Refundable Cases Refunds are not granted under the following circumstances: Requests made after 14 days from purchase Excessive gameplay beyond 2 hours Use of non-refundable content such as DLC or in-game currency Issues caused by third-party modifications or hacks Contact Us For more information or assistance with your refund, feel free to reach out to our support team at [email protected]. We value your satisfaction and appreciate your understanding.